Frequently Asked Questions
What countries do you ship to?
We ship worldwide.
When will my order be shipped?
All available merchandise is shipped immediately after receipt of the order. You will receive the ordered merchandise within three to four business days.
How can I return merchandise?
Please note that you can only return merchandise purchased in the Online Shop. The merchandise must be in its original packaging, and must be undamaged and unworn.
How much is shipping?
Shipments are subject to a S&H fee of CHF 7.00 per order for shipments within Switzerland and EUR 6.00 per order for shipments to Germany. For orders exceeding CHF 200.00 to be shipped to a Swiss address, Rohner will pay for the S&H charges.
Is there a minimum order value?
The minimum order value for the Rohner Online Boutique is CHF 40.00 / EUR 25.00.
How can I find the right size?
Only the right size can guarantee an optimal fit and ultimate wearing comfort. Our size chart provides you will all the essential information relating to sizes.
What payment methods are available to me?
The Online Shop accepts the following payment methods:
- By credit card: Rohner will charge the amount due to your credit card account. As with all private information, your credit card information will be transferred in a secure manner (via SSL).
- By invoice (only in Switzerland): Please pay your invoice within 14 days of receipt of your shipment. Should you not pay within this time period, we will send a payment reminder. If payment is not received within the new time period, we will send a demand note.
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